This was the first time that I had made a purchase through First Class, although not the first on an internet site. Really straightforward process and a fantastic price when compared to the High St. Communication was, well, first class! I was kept fully informed every step of the way and always felt everything was under control. The watch itself was exactly what I had ordered complete with all packaging and paperwork, clearly and obviously a genuine product. Delivery was by DPD and therefore was fully tracked with email and text updates all the way, so that was excellent also. Delivery was well ahead of my expectations with the watch arriving sooner than I had expected, so I was delighted to receive it so soon.