顾客评论

Ordered a new £420 watch and this company sent out an item with no tags, no protective films and the back of the watch covered in scratches. Clearly they tried to get away with sending out a returned item as a new item.

Disgraceful and I will never use this company again. Dreadful behaviour.

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Dear Karl Partridge,

We're extremely sorry that you received an item in this condition. I can assure you that this is far below our normal standards and should never have reached you in this condition. I can see that the item has now been returned and refunded.

I will be speaking to my members of staff in question to prevent this from occuring again. We are an authorised Seiko retailer with very high standards for our customer service.

If there is anything we can do to improve your experience, for example a significant discount on a future purchase, please do not hesitate to reply to this.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

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