First class customer service from this company once again. I requested for a model of the Zeppelin Hindenburg that wasn't on the site, they got back to me within a few hours and the model was ordered from the manufacturer. The watch arrived in excellent condition- the complications were already set which I'm grateful for, and the warranty was signed. Only downside to the watch is the 16mm strap- it's not full or top grain leather but rather feels like cheap, stiff genuine leather which I will be swapping soon. Still a belter for a watch, you can't go wrong with graf Zeppelins if you're into watches.